Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at darcraft.hr@gmail.com before sending your item back.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unless the item is faulty, damaged, or we have sent you the wrong item, return shipping costs are the responsibility of the customer.

For international returns, any shipping costs, customs charges, import fees or other costs associated with returning the package are the responsibility of the customer, unless otherwise required by applicable law.

You can always contact us with any return questions at darcraft.hr@gmail.com.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at darcraft.hr@gmail.com, preferably within 3 days of delivery, with your order number and clear photos of the item and packaging.

We will assess the issue and provide an appropriate solution, which may include a replacement, repair or refund depending on the circumstances.

This does not affect any rights you may have under applicable consumer protection laws.

Exceptions / non-returnable items

Certain items cannot be returned, including custom-made, made-to-measure or personalized products created specifically for you.

Please note that an item being handmade or made to order does not automatically make it non-returnable. The exception applies when an item has been made or personalized specifically according to the customer's individual specifications.

Gift cards cannot be returned.

Please contact us if you have any questions about whether your item is eligible for return.

Sale items

Sale or discounted items are subject to the same return conditions described above where a legal right of return applies.

This does not apply to items that would otherwise be excluded from returns, such as eligible custom-made or personalized products.

Exchanges

We do not offer direct exchanges.

If your item is eligible for return and you would like a different item or size, please contact us at darcraft.hr@gmail.com and we’ll let you know the available options.

European Union — 14-day right of withdrawal

Customers in the European Union generally have the right to cancel or return an eligible online purchase within 14 days of receiving it, without providing a reason.

Certain exceptions apply, including goods made to the consumer's specifications or clearly personalized.

If your purchase qualifies and you wish to exercise your right of withdrawal, please contact us at darcraft.hr@gmail.com within 14 days of receiving your order.

Returned items should be sent back in their original condition. Customers may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

Nothing in this policy limits any mandatory consumer rights that apply under EU or local law.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund after approval. Your bank or credit card provider may require additional time for the refund to appear in your account.

Original shipping costs and return shipping costs are generally non-refundable, except where required by applicable law or when the return is due to an error on our part or a faulty product.

If more than 15 business days have passed since we approved your refund, please contact us at darcraft.hr@gmail.com.