Shipping policy

Processing time

All items are carefully handmade and/or assembled in our studio in Zagreb, Croatia.

Please allow 3–4 business days for your order to be prepared and shipped.

Custom or made-to-order pieces may take longer. If that’s the case, the estimated processing time will be stated in the product description or communicated to you by email.

 

Shipping methods & delivery times

We currently ship to Croatia, the United Kingdom, Canada, Australia and New Zealand.

Orders are shipped from Zagreb, Croatia using tracked shipping services. The carrier may vary depending on the destination and shipping option selected, but most likely we work with BoxNow.

-Estimated delivery time within Croatia: 2–7 business days

-For international orders, estimated delivery times will depend on the destination and shipping service selected.

Please note that all delivery times are estimates and begin once your order has been dispatched. Delays may occur due to customs processing, local postal services or carriers, especially for international shipments. These delays are outside of Darcraft's control.

 

Tracking

You will receive a tracking number once your order has been shipped.

Please allow 24–48 hours for tracking information to update after dispatch.

 

International orders — customs, duties & import taxes

Orders shipped internationally may be subject to customs duties, import taxes, VAT/GST, handling fees or other charges imposed by the destination country or local carrier.

Unless taxes or duties are explicitly shown and collected at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Darcraft has no control over customs charges or local import requirements and cannot predict the amount that may be charged. We recommend checking your country's import regulations before placing an order.

If customs duties, taxes or handling fees are required before delivery, it is the customer's responsibility to complete the payment.

We are not responsible for delays caused by customs processing.

 

Local pickup — Zagreb only

We offer free local pickup in Zagreb, either at our home studio or at an agreed public location in the city center.

Local pickup is available by prior arrangement only. Please contact us via Instagram (@darcraft666) before placing your order so we can coordinate the details.

Please note that we do not offer in-person shopping at this time.

 

Incorrect addresses, unclaimed packages & refused deliveries

Please make sure your shipping address is complete and correct before placing your order.

If an order is returned to us due to an incorrect or incomplete address, failure to collect the package, refusal of delivery, or unpaid customs/import charges, the order can be reshipped once it has been returned to us.

The customer will be responsible for any additional shipping costs required to resend the order.